politique de confidentialité

Privacy Policy Update Date: March 7, 2025

Privacy Policy Version: 2025.03.07V1.0

Please read this Privacy Policy carefully. This Privacy Policy applies to the Hotian website located at www.hotianwindows.com (collectively, the “Website”), any phone, and/or mail operations concerning the processing of orders and questions about products or services, as well as to our marketing contacts with you.

This policy applies exclusively to the custom online contact website services provided by Anhui Hotian Doors And Windows Co., Ltd. (hereinafter collectively referred to as “us” or “Hotian”). We attach great importance to the protection of your personal information and privacy, and are committed to providing you with a secure and reliable service environment. This Privacy Policy is intended to help you clearly understand what data we collect, why we collect such data, how we use it, and how we safeguard your information.

1. Definition and Scope of Personal Information

Personal Information refers to any information recorded electronically or in other forms that can, on its own or in combination with other information, be used to identify an individual. In this Privacy Policy, it includes the following:

Basic Information: Name, personal phone number, and email address.
Online Identifiers: Account information of the individual, IP address.
Online Activity Records: Website browsing history, registration and login records, website click records.
Commonly Used Device Information: Hardware serial numbers, device MAC addresses, unique device identifiers.
Location Information (if you grant authorization).
Customer Service Call Records and Recordings: Generated when you communicate with our customer service.
Inquiry Information: Customized requirements, preferences, and other related information that you submit on the website.
Sensitive Personal Information refers to personal information that, if disclosed, illegally provided, or misused, could jeopardize personal and property safety or lead to significant harm to one’s reputation, physical or mental health, or result in discriminatory treatment. In this Privacy Policy, it includes:
Personal Identification Information: ID card, passport, Hong Kong/Macau travel permit, Taiwan compatriot permit (if you voluntarily provide it for identity verification or other specific lawful purposes).
Other Information: System accounts, IP address, email address, and related passwords, as well as web browsing records (which, in certain contexts, may be considered sensitive information).

Information that has been anonymized—that is, personal information that has been technically processed so that the individual cannot be identified and cannot be restored—is not considered personal information. Similarly, any information that does not identify a specific natural person or reflect the activities of a specific individual is not regarded as personal information. The definitions of “personal information,” “sensitive personal information,” and “anonymization” are derived from GB/T35273 “Personal Information Security Specifications.”

2. How We Collect and Use Your Personal Information

We collect and use your personal information according to specific business functional purposes and in compliance with the principles of legality, propriety, and necessity. Our website’s business functions are divided into basic and extended functions, and we detail below the information collected, the methods of collection, the purposes, and the manner in which it is used.

(A) Personal Information Required for Basic Business Functions

For our basic services, the personal information collected is essential to provide you with our custom online contact services. You must supply this information in order for us to deliver these core services. If you do not provide the relevant information, you may be unable to enjoy our products or services.

Registration and Login: When you register or log in, we require your mobile phone number and password. If you do not provide these, we will be unable to create your account or provide the service. Email information is optional and is used to send you customized proposals, new product updates, etc. Without it, you may not be able to access these services.
Customized Consultation: When you submit an inquiry regarding custom doors and windows, we will collect your name, contact details (phone number and email address), region, customization requirements (such as door/window style, dimensions, material preferences, etc.), and property type. This information is used to match you with a professional customization plan and to arrange for a dedicated consultant to contact you. Without these details, we cannot provide you with precise customization services.
Service Improvement and Feedback Processing: To enhance our products and services through internal audits, data analysis, and research, any feedback you provide is extremely valuable. We may use your personal information to follow up on your feedback and to keep records. The information is analyzed to improve our services and those provided by our affiliates, and to support necessary business operations such as service evaluation, performance maintenance, new service development, and customer support.
Unified ID Service: To provide a more convenient experience, Hotian offers a Unified ID service. When you use other Hotian-affiliated services, you can log in directly with the account information from this website. When using the Unified ID to access affiliated services, we will collect and share your account information. Hotian-affiliated services mainly refer to official applications or other online platforms related to our customization business.

(B) Exceptions Where Prior Consent Is Not Required

In the following circumstances, the collection and use of personal information do not require your prior consent:

Directly related to national security and defense.
Directly related to public safety, public health, or major public interests.
Directly related to criminal investigations, prosecutions, trials, or enforcement of judgments.
For the protection of significant lawful rights to life or property when obtaining consent is impractical.
When the personal information involved has been voluntarily disclosed by you to the public.
When collecting personal information from legally disclosed sources such as legitimate news reports or government information.
When it is necessary for providing the products or services you have requested.
When necessary to maintain the safe and stable operation of our products or services, such as detecting or handling failures.
Other circumstances as provided by laws and regulations.

3. How We Use Cookies and Similar Technologies

(A) Cookies, Tags, Scripts, and Similar Client-Side Collection and Storage Technologies

Cookies are mechanisms that allow a server (or script) to store and retrieve information on your device. A cookie is a small data file stored on your computer or mobile device. When you use our website, we may employ cookies or similar technologies to collect and store information related to your preferences or device, which are generally not used to directly identify you.

Cookie technology is used to facilitate a smoother and more secure access experience, improve our products and services as well as user experience, and to promptly detect and prevent security risks. The cached information mainly includes user configuration settings and temporary operational parameters. You may choose to retain or delete cookies according to your preferences. Clearing your cookies will remove the related information stored on your device. We ensure the secure use of cookies so that they do not adversely affect you.

(B) Log Files

Like most websites and mobile applications, we collect certain information in log files. This may include your IP address, Internet Service Provider (ISP), operating system, date/time stamps, and clickstream data. We do not link this automatically collected data to other personal information about you, and we ensure its secure use.

(C) Website Analytics

During your visit, we use analytics software to better understand website traffic, which may record information such as your visit frequency, on-site events, and performance data. The information stored in analytics software is not linked to any personal information you submit. We ensure the secure use of analytics tools without adversely affecting you.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

4. How We Share, Transfer, and Publicly Disclose Your Personal Information

(A) Sharing

Since some services are provided by authorized partners, Hotian may share your personal information with third parties. We share your personal information only for purposes that are lawful, proper, necessary, specific, and clear. Our authorized partners are not allowed to use the shared information for any purposes beyond those stipulated in this policy. Should they wish to change the purpose of use, we will seek your consent again.

Before sharing any information, we assess the data security capabilities of the third parties involved and enter into strict confidentiality and data security agreements with them. These agreements require that they handle your information in accordance with our instructions and this Privacy Policy. If your personal information is to be shared with parties other than those listed below, we will do so only with your explicit consent. Sharing may occur with the following:

Data Analytics Service Providers: To improve service quality and promotional effectiveness, we may transfer necessary personal information to data analytics service providers. We only perform demographic analysis on group data rather than individual profiling.
Affiliated Companies: In order to enhance our service quality or provide you with new services, we may share your personal information internally within Hotian and its affiliated companies—limited to organizations under Hotian’s control or subsidiary relationships.
Partner Door and Window Suppliers and Service Providers: To offer you superior customization services, we may share some of your information (such as customization requirements and contact details) with partner suppliers and service providers. We ensure that these partners adhere strictly to confidentiality agreements to protect your personal information.

(B) Transfer

We will not transfer your personal information to companies, organizations, or individuals outside of Hotian and its affiliated companies except in the following circumstances:

With your explicit authorization or prior consent.
When required by laws, legal procedures, mandatory government requests, or judicial rulings.
As stipulated in other legal agreements (such as these Terms) that you have signed.
In the event of mergers, acquisitions, or bankruptcy proceedings—if personal information is transferred, the new entity must agree to be bound by this Privacy Policy; otherwise, your consent will be obtained again.

(C) Public Disclosure

We will not publicly disclose your personal information except in the following cases:

With your explicit consent.
Legal Disclosure: When required by law, legal procedures, litigation, or mandatory requests by competent government authorities.
Furthermore, the sharing, transfer, or public disclosure of personal information does not require your consent in the following circumstances:
When related to national security and defense.
When related to public safety, public health, or major public interests.
When related to criminal investigations, prosecutions, trials, or enforcement of judgments.
When necessary to protect significant lawful rights (such as life or property) when obtaining consent is impractical.
When the personal information has been voluntarily disclosed by you.
When collected from legally public sources, such as legitimate news reports or government disclosures.

(D) Security Measures

Hotian will, in accordance with applicable laws and the cybersecurity protection system, establish a comprehensive data security management system covering all stages. We conduct data security training and adopt industry-standard security measures and technical safeguards to store and protect your personal information, thereby reducing the risk of disclosure, damage, misuse, unauthorized access, unauthorized disclosure, or alteration.

Technical Security Measures: Use encryption during data transmission; strictly control data access permissions (especially for bulk operations); perform security testing (including vulnerability scanning and penetration testing) before application system deployment and promptly remediate any security issues; regularly back up data and test recovery procedures; and establish monitoring and auditing systems for comprehensive data security.
Other Security Measures: Establish a company confidentiality and information security committee, issue internal guidelines on personal information protection, and coordinate overall information security efforts; require all employees and outsourced personnel to sign confidentiality agreements and assign data access strictly according to job responsibilities; conduct regular security education and training; and perform periodic risk assessments on data processing activities with reports submitted to relevant authorities.
Incident Response: To address risks such as data leakage, damage, or loss, we have established pre-deployment security testing processes and internal handling procedures (including emergency response protocols) along with remedial measures. In the event of a security incident, we will immediately take action, inform you promptly about the incident details and risks, explain the measures taken or planned, provide suggestions on how you might mitigate risks, and fulfill our reporting obligations to the authorities. If individual notification is impractical, we will issue a public notice on our platform.

5. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Rights

Hotian highly respects your concern for personal information and provides methods for managing your information. If you wish to inquire, modify, delete, or withdraw consent regarding the personal information you have provided—or if you have any questions or complaints about personal information protection—you can contact us at sales888@hotiandoors.com. We will work with you to resolve your concerns as soon as possible.

7. Applicable Laws and Dispute Resolution

(A) Applicable Law

The execution, interpretation, and resolution of any disputes under this policy shall be governed by the laws of the People’s Republic of China, without regard to any conflicts of law provisions.

(B) Dispute Resolution

Should any disputes arise between you and Hotian regarding this policy or its implementation, both parties shall attempt to resolve the issue amicably through consultation. If a resolution cannot be reached through consultation, both parties agree that the dispute shall be submitted to the People’s Court in the domicile of the defendant.

8. How This Policy Is Updated

This policy will be revised periodically in response to adjustments or updates in our business model. Such revisions form part of this Privacy Policy and are retroactively effective. Without your explicit consent, we will not diminish the rights you have under this Privacy Policy. We will notify you of any changes via email, mail, telephone, push notifications, or other means. For significant changes, we will take more noticeable steps to inform you, including but not limited to sending emails, push notifications, or displaying pop-up notices.

Major changes under this policy include, but are not limited to:

Significant changes in our service model (e.g., changes in the purposes for processing personal information, types of data processed, or methods of use).
Significant changes in our ownership or organizational structure (e.g., changes resulting from business adjustments, mergers, acquisitions, or bankruptcy).
Significant changes in your rights regarding personal information processing and how you may exercise those rights.
Changes in the department responsible for personal information security, its contact details, or the channels for submitting complaints.
Situations where a personal information security impact assessment report indicates a high risk.

We will archive previous versions of this policy for your reference. This Privacy Policy remains in effect during the operation of the website or provision of services and becomes invalid when the business is permanently discontinued. However, even after discontinuation, we will continue to protect your personal information in accordance with applicable laws and regulations.

9. How to Contact Us

If you have any questions, opinions, or suggestions regarding this Privacy Policy—or if you have concerns about the collection, use, sharing, access, deletion, or correction of your personal information when using Hotian products or services—you may contact us through the following means:

EMail Address: sales888@hotiandoors.com
Website Online Customer Service

Special Note: Hotian reminds you that if your inquiry involves your personal information, especially sensitive information, please do not disclose it directly over the phone or by email. We will communicate with you further while ensuring the security of your personal information.